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FMRC Legal - EXTERNAL PRIVACY POLICY Protecting Your Privacy Personal Information Collected Practice Management Training Courses Best Practice Benchmarking Surveys Training Courses and Surveys Web Site Use and Disclosure Practice Management Training Courses Best Practice Benchmarking Surveys Confidentiality Disclosure to Third Parties Your Consent Direct Marketing & Your Privacy Updating Your Information with Us Security of Your Personal Information Access to Your Personal Information Changes to Our Privacy Policy Resolving Your Privacy Concerns Protecting Your Privacy We take our responsibility seriously for protecting your privacy and the confidentiality of your personal information. To provide these services it is necessary for us to collect, store and use your personal information. We have been recording such information for over 20 years of operation and we believe we have earned our customers' trust in doing so. We are continuing to improve and revise the security and accessibility of this information in line with new technology and will continue to do so. We will only deal with your personal information in the ways we describe to you in this policy. Personal Information Collected We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), complete our forms, visit our web site, or when you contact us in person Practice Management Training Courses The type of information we collect when you register for our Practice Management Training Courses will include your name, contact details (telephone number, address, email address) and employer and may include your credit card number and its expiry date. We will use this information for the purposes that you have provided which include:
Best Practice Benchmarking Surveys The type of information we collect when you register for our Best Practice Benchmarking Surveys will include your name, contact details (telephone number, address, email address) and employer and may include your credit card number and its expiry date. We will use this information for the purposes that you have provided which include:
Training Courses & Surveys We may also collect personal information when you attend our Practice Management Training Courses and/or complete our Best Practice Benchmarking Surveys. If you provide personal information to us about someone else (such as one of your employees or someone with whom you have dealings) you must ensure that you are entitled to disclose that information to us and that, without taking any further steps required by privacy laws, we may collect and use such information for the purposes described above. We do not generally collect information that is ‘sensitive personal information’ as defined by the Privacy Act 1988 (Cth). Web Site FMRC Legal collects personal information from the web site www.fmrclegal.com through receiving registrations and emails. Use & Disclosure Personal information is treated as confidential within FMRC Legal and is used by us for the purpose for which it was collected or for a related purpose. Practice Management Training Courses Where you provide information in relation to our Practice Management Training Courses, related purposes may include:
Best Practice Benchmarking Surveys Where you provide information in relation to our Best Practice Benchmarking Surveys, related purposes may include:
Wherever our business is outsourced to third party contractors, such as mailing houses and Information Technology professionals, we undertake to ensure that these parties are bound by confidentiality and non-disclosure agreements. Information provided to these parties remains the property of FMRC Legal and is only used for the specific purpose for which it is supplied and on completion it is returned to us. Wherever possible, FMRC Legal will elect to deal with agents who are bound by the provisions of the Privacy Act. Where this is not possible we will make every effort to verify that they otherwise comply with the National Privacy Principles as provided by the Office of the Federal Privacy Commissioner. Confidentiality We have a strong commitment to treat all personal data we receive from you in our training courses and surveys with strict confidentiality. Under the Privacy Act we have a duty to keep confidential all personal information we hold about you, including:
We will not disclose your personal information unless the disclosure is:
Disclosure to Third Parties Except where required by law, we only disclose personal information to third parties with your consent. We do not disclose names and addresses to third parties for their own use and in particular not for their direct marketing. Your Consent Your consent to us may be express or implied. Your implied consent includes your consent, by registering for our Practice Management Training Courses and participating in our Best Practice Benchmarking Surveys, to allow us to disclose your identifying information to our service providers to enable us to operate and provide services and products to you. Confidentiality of the information will at all times be maintained. Direct Marketing & Your Privacy From time to time we will use the personal information we collect from you to inform you of products and services that we consider may be of interest to you. If you do not wish to receive direct marketing information, you can tell us at any time by contacting our Privacy Officer on 02 9262 3377 or email all@fmrclegal.com. In all our direct marketing communications to you, we will tell you that you can opt out of receiving any more direct marketing communications. We will not send any direct marketing communications to you if you have notified us that you do not wish to receive such communications. Updating Your Information with Us We rely on the accuracy of the information you provide to us. If you believe or know that information we hold about you is incorrect, out of date or incomplete, please contact us on 02 9262 3377 or email all@fmrclegal.com and we will make all reasonable efforts to correct the information. Security of Your Personal Information The NPPs require us to take reasonable steps to protect the security of personal information. FMRC Legal personnel are required to respect the confidentiality of personal information and the privacy of individuals. FMRC Legal takes all reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it. Access to Your Personal Information You may request access to the personal information we hold about you. We will provide you with such access wherever possible and within reasonable time. We may apply a fee for such access, to cover our costs. We would ask that any such request is stated as clearly as possible and adequately identifies the information you are seeking and where it is located. Changes to Our Privacy Policy This information relates to our current Privacy Policy. Any changes to this policy will be updated on www.fmrclegal.com, so please visit our web site to ensure that you have our most current Privacy Policy. Resolving Your Privacy Concerns If you have any questions relating to this Privacy Policy or you believe that FMRC Legal has failed to observe the privacy of your personal information, please contact our Privacy Officer. We will respond to your query as soon as possible. Privacy Officer: Jennifer Tilley Ph: 02 9262 3377 Fax: 02 9262 6749 email: all@fmrclegal.com
FMRC Pty Ltd Level 2, 332 Kent Street Sydney NSW 2000 Australia Ph: 61 2 9262 3377 Fax: 61 2 9262 6749 (ABN: 80 083 010 075)
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